Frequently Asked Questions

We offer a variety of accounts including Savings Accounts, Checking Accounts, Money Market Accounts, Certificates of Deposit (CDs), and Individual Retirement Accounts (IRAs).

Opening an account is simple. You can visit one of our branches or apply online. You’ll need a valid ID, Social Security Number, and an initial deposit.

Our basic checking and savings accounts have no monthly maintenance fees when minimum balance requirements are met. Please refer to our fee schedule for details on overdraft, ATM, and other service charges.

You can access your Westcounty account through our online banking portal or mobile app. Both platforms allow you to check balances, transfer funds, pay bills, and manage your finances 24/7.

Yes, we offer both debit cards linked to your checking account and a range of credit cards with competitive rates, cashback rewards, and low fees.

We provide personal loans, auto loans, home loans, mortgages, and home equity lines of credit (HELOCs). Each loan type comes with flexible terms and competitive interest rates.

Loan applications can be completed online, over the phone, or in person at a branch. Our loan specialists are available to assist you in choosing the right loan for your needs.

Yes, all deposits are insured up to $250,000 per depositor by the National Credit Union Administration (NCUA), ensuring that your funds are safe and secure.

We have multiple branch and ATM locations. You can use our online locator tool or mobile app to find the nearest Westcounty Credit Union branch or surcharge-free ATM.

Our customer service team is available Monday through Friday from [your hours] and Saturdays from 12pm. You can also access your account and services online 24/7.